1. Do You Offer A Warranty? (Most Important)

A reliable company stands by its services. Always ask if they offer a warranty or guarantee on their work. This ensures that if the leak still exists the following day when you wake, they will return without additional costs.

At Pool Patcher, we offer a robust warranty on all services when other DO NOT. If an additional leak is overlooked, our technicians will return promptly to resolve the issue at no additional cost, underscoring our commitment to quality and customer satisfaction.

2. Are You Licensed and Insured?

Verify that the company is licensed and insured. This not only ensures legal compliance but also protects you from liability if any accidents occur during the leak detection or repair process. It’s a sign of confidence in their skills and commitment to quality. You can check a business license here on the NJ sate website.

Pool Patcher is fully licensed and insured, ensuring that every service complies with industry standards and protects our customers from potential liabilities during the repair process.

3. How Much Experience Do You Have in Pool Leak Detection?

Experience plays a critical role in accurate leak detection. Ask how long they’ve been in business and whether they specialize in pool leak detection. A seasoned company is more likely to diagnose and fix the problem quickly and effectively. You can check to see how long a business was in business NJ sate website.

With over 20 years in the pool leak detection industry, our team has developed the expertise needed to quickly and accurately diagnose and repair leaks, ensuring efficient service every time.

4. What Methods and Technology Do You Use?

Modern leak detection involves advanced tools like sonar, pressure testing, dye testing, thermal imaging, pipe camera inspections, as well as other specialized equipment. Ask about the methods they use and how they ensure precision. The right technology can save time and reduce unnecessary digging or repairs.

We utilize all state-of-the-art technology—sonar, pressure testing, dye testing, thermal imaging, pipe camera inspections, as well as other specialized equipment that we can not mention here—to pinpoint leaks with precision and accuracy, reducing the need for extensive digging and ensuring a targeted repair process, we also have certified divers if needed.

5. Can You Provide References or Customer Reviews?

A trustworthy company will have positive reviews and satisfied customers. Check online testimonials or ask for references to gauge their reputation and reliability. You can find companies reviews easily on the internet or by clicking here to check reviews and insert a business name.

NJ Pool Patcher encourages potential customers to review our numerous positive testimonials and references, which reflect our consistent track record of delivering high-quality, reliable service.

6. What Will the Leak Detection Service Cost?

Transparency in pricing is key. Ask for a detailed estimate upfront and confirm there are no hidden fees. Some companies offer flat rates, while others base costs on pool size or the complexity of the issue. Some also charge “per” patch, and add miscellaneous charges which can add up quickly on the final bill.

Our pricing is fully transparent, we offer SET FEES discussed prior to your appointment so you will never be left with an open ticket. We provide a detailed, upfront estimate based on your pool’s size and the specific nature of the leak, ensuring no hidden fees or surprises.

7. How Soon Can You Schedule the Service?

A prompt response is essential for preventing further damage. Inquire about their availability and how quickly they can inspect and repair your pool.

We prioritize urgent issues and strive to schedule services within 24 to 48 hours, ensuring that potential damage is minimized and your pool is back to optimal condition quickly.

8. Do You Handle Repairs After Detecting the Leak?

Not all companies that detect leaks offer repairs. Opt for a company that can both detect and fix the problem, saving you time and money while ensuring continuity of service.

Our service approach means we not only detect leaks accurately but also carry out the repairs, providing you with a one-stop solution that saves time and reduces hassle. If the repair is out of our range then we will not go over our head and will refer you to an outstanding company that we work with to ensure your pool leak is repaired!

9. Will I Receive a Full Report After the Inspection?

A professional company should provide a detailed inspection report outlining the issue, the methods used, and their recommendations. This report can be useful for insurance claims as well.

After our inspection, you will receive a report / statement on your receipt detailing the leak’s location, the diagnostic methods used, and our recommended repair actions, which can also support any insurance claims. This will be within your receipt.

10. What Are the Signs That Indicate a Pool Leak?

A knowledgeable company should educate you on common signs of a leak, such as unexplained water loss, increased water bills, or wet spots around the pool. This shows their expertise and helps you identify future issues early. A pool leak detection company should talk to you to ensure you have a pool leak before scheduling you for a leak detection.

Our experts will guide you on the key indicators of a pool leak—such as unexplained water loss, sudden increases in your water bill, or damp areas around your pool—helping you stay ahead of potential problems. We will also confirm you have a swimming pool leak before we schedule you for an appointment.

11. Can You Pinpoint Underground Leaks with Precision During Pressure Testing?

Some companies can only confirm a leak exists, while others can pinpoint its exact location using technology like sonic equipment or pipe cameras. Ask if they can inspect inside pipes if necessary and avoid vague diagnoses like “the entire pipe needs replacing.” If a company performs a pressure test and doesn’t locate the leak area, you will have to hire another company all over again to do it properly, repressure test, and locate the issue. Legit companies should be able to give you a gallery of successful pipe locates in the field.

We use advanced tools such as sonic equipment and pipe cameras to pinpoint the exact location of underground leaks, ensuring that our repair efforts are precise and targeted. you can find our gallery of work here

12. If You Miss Something and the Pool Continues to Leak, Will You Return at No Charge?

Companies can miss subtle leaks. Ensure the company will return at no additional cost if the problem persists after their initial visit. This is very easy to ask and will save your investment in a pool leak detection. You will be surprised how many companies will charge you on every visit even after you already paid them a few days ago for the same issue.

We stand behind our work with a satisfaction guarantee—if the leak persists after our repair, we will return at no extra cost to reassess and fix the issue.

13. Do You Provide Preventive Maintenance Advice to Avoid Future Leaks?

A reputable company will offer advice on how to prevent future leaks, such as regular maintenance tips, water pressure management, and signs to watch for. This helps extend your pool’s lifespan and reduces long-term costs.

Beyond repair, we provide expert advice on preventive maintenance, including regular maintenance tips and water pressure management strategies, to help you avoid future leaks and extend the life of your pool.

14. Do You Only Perform Leak Detection?

Some companies offer multiple services, but this can sometimes reduce their focus on leak detection. Choose a company that specializes exclusively in pool leak detection to ensure they’re 100% dedicated to finding and fixing your issue. Devoted leak detection companies will be full stocked with the proper tools just for leak detection, not to mention the amount of experience.

Our focus is solely on leak detection and repair, ensuring that our expertise remains sharp and dedicated to providing the most accurate and efficient service possible.

15. Will You Help Me Confirm I Have a Leak Before Scheduling an Appointment?

Before booking an appointment, some companies will help you determine if you actually have a leak to avoid wasting money. A company that’s willing to spend time with customers beforehand shows dedication and honesty. You will be surprised how many companies “just go out” to a call without trying to confirm a leak really exists. Why waste your hard earned money?

We offer a preliminary consultation over the phone to help confirm whether your pool is indeed leaking, ensuring that you only proceed with a service call when it’s absolutely necessary.

16. Is There a Conflict of Interest in the Services You Offer?

Be wary of companies that also sell products like pool liners. It can create a conflict of interest if they’re more motivated to sell a new liner than repair a minor leak. Choose a company focused solely on leak detection and repair for unbiased advice.

At Pool Patcher, our sole focus is on leak detection and repair. We do not sell additional pool products, ensuring that our recommendations are unbiased and solely focused on resolving your pool’s leak issues.

17. Should A Company Send A Scuba Diver?

Be wary of companies that want to send you a scuba diver from the first call. Scuba divers ARE NOT a cure or a find all. We always receive calls from from customers after a diver was at the property just to find no leak. A pool company should always ask a series of questions to make sure you need a diver. If your pool lost water over the winter, then a diver may work as long as its not a main drain issue, but if the pool was filled all winter then a diver can’t help. Save your money, there are too many unknowledgeable companies in NJ, a leak detection should not start with a scuba diver, It should start with DIAGNOSTIC INFORMATION, Questions and Answers from the pool owner! Unless the entire pool is being check, diver, pressure testing, and underground pipe locating all at the same time, on the same visit, a diver may be useless and you may have to hire another company to restart the process from the beginning at a full expense.

At Pool Patcher, our sole focus is on leak detection. We take an informational diagnostic approach to all leak calls from customers with questions and answers. Pool Patcher can diagnose any leak on the first visit from pressure testing, to scuba diving, and even finding underground pipe leaks. We are Set Fees, and Guarantee our work, when others don’t. We are not going to send a scuba diver for a pipe leak issue, nor will we send a pressure testing tech to a leak in your liner or gunite pool, this would be bad practice and bad ethics to land a job.

Think About It…..

Hiring the right pool leak detection company can save you time, money, and stress. By asking these  Top essential questions, you can make an informed decision and ensure your pool is in the hands of experienced professionals.

💦 Still looking for a trusted pool leak detection company? Call Us 732-705-7344